I got my Sizzix.com order today…the first one, with the Go Slim alphabet dies that I got dirt cheap. I had already gotten the lower case set, which no longer seems to be available…glad to have gotten it when I did…but today I got the upper case and numbers. I love that font, and was glad to snag it at a bargain price!
I am positive now that I am NEVER going to get the replacement QuicKutz die that was promised me. How long has it been now? I lost track. In any case, I am completely disgusted by their shoddy customer service. My last option now is to write a snail-mail letter to the company, and attach a printout of the e-mail from one of their reps who promised to send me the die for free. I sent my address as they asked me to…but no die ever got here.
I would have, and still am, willing to pay for the replacement die. But how can I, when their communication sucks? At this point, I know I did the right thing by not calling, and giving a credit card number over the phone. If they are this unprofessional, who knows where they might leave that number laying around. I wanted to just mail a check, but this was pretty much ignored.
The moral of the story… if you have any QuicKutz alphabet sets, be VERY careful not to lose any of the dies. It may say on their website that they will sell you replacements for any lost dies in a set, but don’t believe it for a minute. It’s a bald-faced LIE. Trust me, and learn from me.
If they can’t replace the dies, then they should NOT offer this replacement service. AT ALL. Chances are, they just don’t have any more, and can’t be arsed to e-mail me back to tell me.
This just pisses me off to no end.
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In other news…I’m getting a tripod soon, so I can work on my new video podcast. There will be more news on that, as I work on it.
As for my contest…soon! Once I know that the prize items have been shipped, and nothing is on forever backorder…I will post the rules and all!