And I know this sounds mean, but to that I say, “GOOD RIDDANCE!” You can read an article about it HERE. I’m glad the commercial collection agencies have been going after them. That’s what they get for being jerks with lousy customer service.
I have hated them since they sold me a defective stove some years ago, and they refused to make good on it. The delivery guys brought it in, turned it on for a minute or so, all the burners and the oven, to make sure it all worked. Then they left.
A few days later, I cooked something in the oven for the first time…I even remember what it was, it was a beef-noodle casserole (recipe to follow in my next post here). I preheated the oven to 350°F, prepared the casserole, put it in the oven to cook for the appointed 30 minutes.
Before the 30 minutes were up, I started to smell something burning. I opened the oven, and, as Alton Brown would say, it was NASA-hot! A LOT hotter than 350°! I swear, it was so hot I almost burnt my face off! And the cheese on top of my casserole was all burnt on top…yeccch!
Well, it didn’t take a rocket scientist from NASA to figure out that the thermostat was a dud. And thus began an epic battle to get it fixed. I suppose Mike could have tried to repair it himself, but he was afraid if he tried, and he screwed it up, it would void the warranty.
To make a long story shirt, Circuit City refused to make good, they told me to deal with Whirlpool, the manufacturer. Whirlpool told me to call Circuit City. It went on and on, until I FINALLY got someone at Whirlpool to agree to send a repairman out to look at the stove.
Mike took a day off from work to wait for the guy. The guy showed up, opened the stove, looked at the thermostat, and said, “yup, it’s busted.”
NO DUH! And that was all he could do for that visit! Never mind the fact that I TOLD them that I knew it was the thermostat, PLUS I gave them the exact model number of the range. Was it really too much for me to expect them to be prepared, and have the repair guy have a replacement thermostat in his truck? But nope, he said it had to be ordered, and it would take something like a month to get it.
A MONTH? Where did they have to get it from? Outer Mongolia? Delivered how? By carrier pigeon? I mean, this was the manufacturer I was talking to, they don’t have these parts on the shelf? Even if there wasn’t a part in a local shop, there is such a thing as overnight delivery. I was so desperate to have a working oven, being that Thanksgiving was about a month away by this time, that I was willing to pick up the tab for overnight part delivery. But they said no, I had to wait another month. I had already lost enough time with the runaround between Circuit City and Whirlpool, all over a defect that was not our fault!
I felt that Circuit City, as the store who sold me the stove, should have arranged for either a repair or a replacement as soon as I told them that they’d sold me a defective appliance. But they didn’t care, in fact, their phone reps were very rude to me. I was also not too thrilled with Whirlpool. As a result, I never set foot in a Circuit City store ever again. I tend to hold grudges for a long time, so when I heard that CC was having money problems, I rejoiced. Now I am glad they are going out of business for good. If this is the way they treat their customers, it’s been long overdue.
I’m not too impressed with Whirlpool, either. Maybe it’s just their local service shop, but sending a guy to tell us what we already knew, and then making us wait a month for the stupid part is a pile of crap.
And I haven’t forgotten that, either. Our ancient clothes dryer kicked the bucket last weekend, and we decided that it would be best to buy a new one. I decided to buy from Sears, as they have a good record with us. If you buy an appliance there and something goes wrong, they will send a guy out to fix it, they don’t do all of that runaround crap. Mike used to own a condo years ago that he rented out to a tenant, long before I met him. He bought a fridge from Sears for the unit, and it had a defect. Sears guy went over there and fixed it, no problem, no hassle.
Still, I bypassed all Whirlpool dryers, just in case. I chose a Sears Kenmore brand. I don’t know who actually makes the Kenmore appliances, but if it has the Sears brand name on it, then Sears has to honor the warranty if something goes wrong.
Anyhoo, if you want to go over there and be a vulture, Circuit City is liquidating all of its stock, so maybe you might get a good deal on a big screen TV or something. But if they didn’t give good customer service when they were in business, certainly don’t expect it now. If something goes wrong, it will be up to you to contact the manufacturer and hope that they will do something about it.
So if you are looking to buy a big-screen TV in time to watch the Super Bowl that our beloved Patriots will not be in, buyer beware! After 2 1/2 months of the runaround, I finally had a working oven…a scant three days before Thanksgiving!







